At Filavit LLC, we want our customers to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return:

  • Items must be unused and in their original condition.
  • Products should be returned with their original packaging and accessories, where applicable.
  • Items must not show signs of use, damage, or alterations caused by the customer.
  • Proof of purchase or an order number must be provided.

Products that have been used, damaged after delivery, or returned in a condition that significantly affects their resale value may not qualify for a return.

2. Damaged, Defective, or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery.

Please provide your order number and clear photographs of the issue so our support team can review your request.

For confirmed quality-related issues, Filavit LLC will cover the reasonable return shipping costs.

3. Non-Quality-Related Returns

For returns due to personal preference, ordering mistakes, or other non-quality-related reasons, customers are responsible for the return shipping costs.

4. Return Process

To request a return:

  1. Contact us at support@filavitshop.com.
  2. Provide your order number and reason for the return.
  3. Wait for return instructions and authorization from our customer support team.
  4. Carefully package the eligible item and send it to the return address provided by our team.

Please do not send products back without first contacting us.

5. Refund Processing

Once we receive and inspect the returned item, we will notify you of the refund approval or rejection.

Approved refunds will be issued to the original payment method within 3–5 business days after the returned product has been received and approved.

Please note that the time required for the refund to appear in your account may vary depending on your bank or payment provider.

6. Exchanges

If you receive a defective or incorrect item and require a replacement, please contact our customer support team. We will review the situation and provide an appropriate solution.

7. Contact Information

Filavit LLC

Email: support@filavitshop.com

Phone: 2177719577

Website: https://filavitshop.com